Frequently Asked Questions

 

Hours and Location Inquiries

Q: Where is Jiffy Seattle located?
A: Jiffy Seattle is conveniently located at 18836 International Blvd in Sea-Tac only minutes from Sea-Tac International Airport.

Q: What are the hours of operation?
A: Our Sea-Tac Airport parking facility is a 24-hour operation. We are always open.

Q: What is the best way to get to the parking lot?
A: From Tacoma/Federal Way: Head North on Pacific Highway South. Stay on Route 509 as it turns into Route 99. Follow Route 99 past Angle Lake Park. We are before South 188th Street and the Taco Bell.

 

General Questions

Q: What parking services does Jiffy Airport Parking offer?
A: Jiffy Airport Parking offers economy and premium self-park services. If we are full (typically during the holidays) we may need to Valet your vehicle to accomodate all of our guests. self-park options.

Q: What’s the difference between economy and premium self-park?
A: Premiu stalls are larger and located near the front entrance and pickup area under the large canopy.

Q: Does Jiffy Airport Parking accept cash?
A: No, Jiffy Airport Parking only accepts debit or credit cards.

Q: Does Jiffy Airport Parking provide shuttle transportation?
A: Yes, Jiffy Airport Parking provides shuttle transportation 24 hours per day to and from Sea-Tac airport. We are just a short, 6 minute drive to your terminal.

Q: Do you have a Customer Service Center to help answer my questions?
A: For fastest responses please email questions to info@jiffyseattle.com or fill out our Contact Form. If you have a question that is high priority, please feel free to call our Seattle Airport parking office at 206-209-2229.

Q: Does Jiffy Airport Parking accept motorcycle parking?
A: Of course, we welcome all guests in need of Sea-Tac airport parking!

Q: What should I expect when I arrive at the facility?
A: If you booked a reservation ahead of time, you will need to scan the barcode you received with your reservation e-mail. This barcode can be read from your mobile device, from the Jiffy Seattle Mobile App for Rewards Members or printed out. If you did not receive a barcode with your reservation from a third party booking agent, please contact that company about receiving a barcode prior to your stay.

If you did not make a reservation, pull a ticket from the machine to gain entry. Once you enter our Sea-Tac Airport parking location, please proceed to the open parking space of your choosing.

Q: What should I expect when I return to the airport terminal?
A: When you have collected your luggage, notify Jiffy Seattle that you are ready to return and a shuttle will be there momentarily to bring you back to your car.

Q: How do I exit?
A: Once you’re settled in your vehicle and ready to leave, scan your ticket or reservation voucher at the exit machine. Once you pay your remaining balance, the gate arm will lift and allow you to exit. Our technology makes it easy to scan your voucher, pay and exit the facility without exiting your vehicle. If you are a part of our Jiffy Rewards program, members can scan their loyalty account barcode from their mobile app to earn points, redeem reservations and pay for parking. Should you require any assistance, please stop by the parking office.

Q: How much earlier should I arrive at Jiffy Airport Parking prior to my flight?
A: We recommend giving yourself an hour to park your car, take the shuttle to the terminal and make your way through security. To be safe, please contact your airline or airport for their recommendation for your arrival time.

 

Rates And Reservation Inquiries

Q: Are the parking rates based on 24-hour days?
A: Yes. The parking rates are structured to start when you pull a ticket or when a reservation barcode or loyalty barcode is scanned. Your time is calculated from the beginning of your check-in to the time of your exit, not by the calendar date. You will be charged for the exact time in the lot. If there is any extended stay past a reservation you will be charged for the additional time upon exiting the Sea-Tac parking lot.

Q: Do I have to book a reservation before arriving at the lot?
A: No, you do not have to book a reservation. We welcome drive up customers and will provide you a ticket upon entrance. However, making a reservation does guarantee a space within the parking lot. If we are at capacity, only travelers with a reservation are guaranteed a space. We also cannot guarantee specific spaces to customers. They are first come, first served. This includes handicap spaces. If you’d like to make a reservation before entering the lot, please visit our reservation page or book on the mobile app. We cannot take reservations over the phone.

Q: Do you have a long-term parking rate?
A: Yes! Please email reservations@jiffyseattle.com for stays over 30 days and visit our parking special page for rates and booking.

Q: Is the price different if you do not make a reservation ahead of time and just pull into the lot?
A: Yes, the drive up rates are listed under our price buttons on the homepage. Rates are subject to change.

Q: Are there any other charges outside of your low daily rate?
A: Oversized vehicles (i.e. such as, motorhomes, dually trucks, vehicles with cargo carriers) will be charged at a premium rate upon exit.

Q: What are the addiional fees and taxes?
A: Surcharge rates including fees and taxes are subject to change. Our surcharges for service fees and taxes include Airport Access Fees, Living Wage Surcharges, Location Parking Fees and Washington State Sales Tax. Fees may be bundled under certain promotional parking rates. For any questions regarding surcharges please email us at info@jiffyseattle.com

Q: Why was I charged a SOLD OUT Rate?
A: Unfortunately, we can not stop all cars from entering the facility and pulling a parking ticket even when the lot is full or sold out. When the facility is projected to be sold out, we will post SOLD OUT signs and RESERVATION ONLY signs at the entry as well as a display of the Sold Out Rate of $30/day. Our Sold Out Rate is subject to change. Please be warned that if you enter and park when we are sold out you are displacing someone who has an existing reservation and you will be charged the Sold Out Rate.

Jiffy Airport Parking’s low rates do not include applicable taxes and fees.

Q: What if I don’t have a printer? Do I still have to print my Sea-Tac Airport parking reservation before arriving at the lot?
A: No, you can scan your reservation barcode from your phone as well!

Q: What is your policy for canceling reservations?
A: We require 48-hour notice, to process cancellation requests. Please email your requests to info@jiffyseattle.com or you may cancel trhough the Jiffy App. If your dates of travel change please let us know and you can still use your same reservation voucher.

Q: What is your policy for modifying reservations?
A: You may modify, edit, or cancel your reservation through your confirmation email or through your rewards account. If you have any issues, please contact Jiffy Airport Parking Seattle at info@jiffyseattle.com.

Q: What happens if I stay longer than my reservation indicates? What happens if I come back sooner?
A: If you stay longer, we will just charge you for the additional days. If you come back sooner, we will refund you. Note that 3rd party reservations requiring a refund or partial refund will need to be processed through the orginal booking site. Refund Policy: Please note the prorated hourly rates are not refunded. Full days of charge will be refunded. Please contact us directly for a refund.

Q: What if I need to extend my current reservation?
A: If you need to park in the lot longer than your reservation, you are more than welcome. Unfortunately, we cannot accept multiple reservations so you’ll just have to pay the additional amount upon exiting the lot.

Q: Previously, after taking long trips, we have needed our vehicle jump started in order to get car started again. Do you have jumper cables?
A: Jiffy to the Rescue! We do have a jump starter kit on-site and are happy to provide this for your use upon return from your trip.

 

Rewards Program

Q: How do I earn Jiffy Rewards points?
A: You earn one point for every day you park with Jiffy Seattle. For a limited time, enroll today and get a FREE DAY of parking right away!

Q: How do I redeem my free day?
A: You need to be sure that you are logged in to your Jiffy Rewards account prior to requesting a quote for the reservation. Once the quote appears a drop-down menu will show to redeem your free day. This will adjust the price and you can then move forward with payment. We do not automatically include the free day as some guests prefer to save them for a longer stay.

Q: How many points does it take for a free day?
A: 7 points are required per free day.

Q: I’m a Jiffy Rewards member, but I didn’t receive a receipt at the facility when I paid. What happened?
A: Jiffy Airport Parking is committed to sustainability in Sea-Tac Airport parking. As such, we’ve designed our rewards program to be paperless in nature. As long as you have checked that you would like to receive emailed receipts on your account, then you will receive an electronic receipt within 48 hours of check out. If you have any issues feel free to contact Jiffy Seattle at info@jiffyseattle.com and we would be happy to email you a copy of your receipt.

Q: How do I use a Jiffy Seattle coupon?
A: You must bring the coupon with you to the facility. Upon exit, scan your ticket first and then scan the coupon. If you are using the coupon for an online reservation, type in the barcode/promo code in to the promo code field.

 

Security

Q: Is Jiffy Seattle responsible if valuables go missing from my car while it’s parked at your facility?
A: While Jiffy Airport Parking is staffed 24 hours a day, as a self-park facility, we are not responsible for belongings left in your car. As with all parking situations, if you want to guarantee the security of your items, please do not leave them in your car.

Q: What if find damage on my vehicle that occurred while it was parked at your facility? Whose insurance will cover the damage?
A: If you find damage on your vehicle that you feel occurred while parked at our facility, report it to an employee prior to leaving the property. You will be provided with a customer claim form to complete, a detailed investigation will be performed, and you will be contacted by our corporate insurance claims department. If you do not report the damage before leaving the property, we are not liable for the damage.

Accessibility

Q: Does Jiffy Parking provide accomodations for ADA or guests with special needs?
A: Of course, we have several options to provide accomodations for our guests with special needs. If you have a need for accomodation, please call or email ahead of arrival to arrange for accomodations (email reservations@jiffyseattle.com or call 206-209-2229). Additional information regarding accessibility within the airport can be found through the Port of Seattle’s website: https://www.portseattle.org/careers/accessibility.